Shipping Policy

At SheikhGroup, we strive to provide a seamless and satisfying shopping experience for our customers. This includes ensuring smooth and reliable shipping for all orders. Please take a moment to review our shipping policy for electronic, FMCG, and personal care products:

  1. Order Processing Time:

    • Once an order is placed, it will be processed within 3-4 business days ( Limited to Kashmir Valley). This includes order verification, packaging, and preparing it for shipment.
    • During peak seasons or promotional periods, processing times may be slightly longer. However, we make every effort to expedite the process and keep you informed.
  2. Shipping Methods and Delivery:

    • We partner with trusted shipping carriers to deliver your orders. The available shipping methods and estimated delivery times will be displayed during the checkout process.
    • Delivery times may vary depending on your location and the shipping method selected.
    • Please note that we currently offer domestic shipping only.
  3. Shipping Charges:

    • Shipping charges are calculated based on the weight, dimensions, and destination of the package.
    • During the checkout process, you will be provided with an accurate shipping cost for your order.
  4. Tracking Your Order:

    • Once your order has been shipped, we will provide you with a tracking number and a link to track your package.
    • You can use this information to monitor the progress of your shipment until it reaches your doorstep.
  5. Order Status and Updates:

    • You will receive regular updates regarding your order via email or SMS.
    • These updates will include order confirmation, shipping confirmation, and any other relevant information.
  6. Damaged or Lost Packages:

    • In the rare event that your package is damaged or lost during transit, please contact our customer support team immediately.
    • We will work closely with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
  7. International Shipping:

    • Currently, we do not offer international shipping. We only ship within our domestic service area.
  8. Address Accuracy:

    • It is important to provide accurate shipping information during the checkout process.
    • SheikhGroup will not be held responsible for any delays or issues resulting from incorrect or incomplete shipping addresses provided by the customer.
  9. Delivery Exceptions:

    • In some cases, factors beyond our control may cause delivery delays, such as severe weather conditions, natural disasters, or unforeseen logistical issues.
    • We appreciate your understanding in such situations and will do our best to resolve any resulting complications promptly.

We hope this shipping policy provides you with a clear understanding of how we handle the shipment of your orders. If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team.

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